ODIN

Access Log for
"www.odin-textil.pt"

Generated by FastStats Analyzer 2.8 on September 27, 2002 at 12:46 PM  



About FastStats Analyzer
Marketing and administering a web site can be a big job without the right tool. Mach5 Analyzer, a powerful, easy-to-use log file analysis tool, gives you the "who, what, where, and how" of your web site's traffic. users of Mach5 Analyzer receive free lifetime technical support.

At Mach5 Enterprises, LLC., we pride ourselves on providing excellent customer service and support. If you have any questions about Mach5 Analyzer, please visit our support web site or e-mail analyzer@mach5.com.  



 

Filters
The following filters were applied to your log file data:
    Include hits from the previous month
 

 


General Statistics
The General Statistics Report gives you a quick overview of your web site traffic. Of particular interest are the "Hits", "Total Visiting Users", and "Hits on Pages" fields.

Item Value
Hits 3292
Total Data Transferred 0.00 bytes
Total Visiting Users 170
Time Period August 01, 2002, 12:34:15 AM to August 31, 2002, 03:47:43 PM
Average Hits per User 19.36
Average Users per Day 5.48
Average Data Transferred per Day 0.00 bytes
Hits cached by Client 739 (22.45%)
Report generated on September 27, 2002 at 12:46:49 PM
Incomplete downloads/file requests 12 (0.36%)
Log spans a period of 31 days
Total failed requests 34 (1.03%)
Unique IP Addresses 115
Average Data Transferred per User 0.00 bytes
Average Hits per Day 106.19
Average Data Transferred per Hit 0.00 bytes
Each user has visited approximately 1.48 times
Hits on Pages 442
Hits on Files 0
Hits for Graphics 2816
Total time spent by all users on this web site 15 hours, 29 minutes, 45 seconds
Average time spent by a single user of the web site 02 minutes, 49 seconds
 




Visiting Domain Names
The Visiting Domain Name Report displays the domains that most frequently accessed your web site. Domains are servers on the Internet such as AOL or a local Internet Service Provider and are uniquely identified by a number called an IP address, such as 208.219.77.29. Those numbers are translated for people into names by the Internet Domain Name System (DNS). If your web server does not manually resolve IP addresses to names, then only IP numbers will be displayed. Mach5 Analyzer can be configured to resolve IP numbers to names, using the Reverse DNS Lookup Tool.

Domain Name Hits Users Bandwidth
217.129.14.81 369 2 0.00 bytes
213.22.120.195 229 1 0.00 bytes
213.22.100.148 142 1 0.00 bytes
195.65.184.250 140 1 0.00 bytes
213.22.139.160 137 1 0.00 bytes
212.18.191.117 121 2 0.00 bytes
217.129.226.142 112 1 0.00 bytes
213.58.98.1 102 2 0.00 bytes
200.241.84.250 90 1 0.00 bytes
194.65.84.19 87 1 0.00 bytes
213.51.231.86 76 1 0.00 bytes
195.23.167.132 74 1 0.00 bytes
212.113.168.16 66 1 0.00 bytes
213.58.204.62 65 1 0.00 bytes
161.132.192.53 64 2 0.00 bytes
217.129.152.112 63 1 0.00 bytes
195.23.244.69 56 1 0.00 bytes
213.22.128.87 52 1 0.00 bytes
195.23.112.83 49 1 0.00 bytes
195.23.172.153 46 1 0.00 bytes
62.104.218.89 44 1 0.00 bytes
212.55.170.83 43 1 0.00 bytes
195.23.200.41 43 1 0.00 bytes
217.185.173.97 42 1 0.00 bytes
193.126.162.226 41 1 0.00 bytes
213.58.37.100 39 1 0.00 bytes
213.22.167.50 38 2 0.00 bytes
213.13.34.151 34 1 0.00 bytes
212.113.191.236 34 1 0.00 bytes
213.58.137.81 33 1 0.00 bytes
 




Recent Accesses
The Recent Access Report displays the last 30 domains that most recently accessed your web site. If your web server does not manually resolve IP addresses to names, or you have not configured Mach5 Analyzer to resolve IP addresses, only IP numbers will be displayed.

Domain Name Hits Users Time of Last Access
213.58.137.81 33 1 August, 26 2002 01:12:46 PM
217.129.8.139 30 1 August, 26 2002 02:33:28 PM
195.23.172.153 46 1 August, 26 2002 03:00:21 PM
62.104.218.72 9 1 August, 27 2002 01:52:52 AM
194.65.156.209 17 1 August, 27 2002 09:37:56 AM
213.13.19.126 8 1 August, 27 2002 09:39:12 AM
62.48.170.156 2 1 August, 27 2002 09:55:31 AM
62.48.156.77 9 1 August, 27 2002 11:22:27 AM
213.58.204.62 65 1 August, 27 2002 11:28:17 AM
216.239.46.30 2 1 August, 29 2002 06:49:29 AM
216.239.46.41 1 1 August, 29 2002 07:06:35 AM
216.239.46.19 1 1 August, 29 2002 08:30:56 AM
216.239.46.222 1 1 August, 29 2002 09:23:26 AM
194.103.119.67 22 1 August, 29 2002 02:26:25 PM
212.18.191.117 121 2 August, 29 2002 10:15:45 PM
213.22.224.135 16 1 August, 29 2002 04:30:15 PM
216.239.46.82 1 1 August, 29 2002 05:00:49 PM
216.239.46.151 1 1 August, 29 2002 06:03:51 PM
216.239.46.77 1 1 August, 29 2002 06:13:47 PM
216.239.46.20 1 1 August, 29 2002 08:13:41 PM
216.239.46.3 1 1 August, 29 2002 09:41:57 PM
212.55.132.138 7 1 August, 30 2002 08:46:51 AM
62.48.170.147 13 1 August, 30 2002 08:47:41 AM
212.55.136.138 7 1 August, 30 2002 11:10:41 AM
217.129.14.81 369 2 August, 30 2002 06:18:19 PM
213.22.139.160 137 1 August, 30 2002 04:20:09 PM
213.58.37.100 39 1 August, 30 2002 05:30:19 PM
213.22.90.91 22 1 August, 30 2002 11:42:16 PM
193.126.172.95 19 1 August, 31 2002 12:51:29 PM
212.113.191.236 34 1 August, 31 2002 03:47:43 PM
 




Web Browsers
The Browser Report tells you what web browsers visitors are using when they access your web site.

Tip: use this report to determine whether the browsers visiting your web site support a specific web technology. For example, if most of your users use Netscape 4 or 6, or Internet Explorer 5, then it's safe to use an advanced feature like cascading style sheets.

Browser Hits Percentage
IE 3.x 0 0.00%
IE 4.x 66 2.02%
Navigator 2.x 14 0.43%
Navigator 3.x 59 1.81%
Navigator 4.x 1419 43.47%
NCSA Mosaic 0 0.00%
Lynx 0 0.00%
Other 63 1.93%
IE 2.x 0 0.00%
IE 5.x 1635 50.09%
Navigator 5.x 8 0.25%
Navigator 6.x 0 0.00%
Opera 0 0.00%
 




Visiting Operating Systems
The Visiting Operating Systems Report tells you what Operating System your visitors are using.

Tip: use this report to determine if a web technology is appropriate. If 99% of your visitors use Windows, then you can focus on designing your site for Windows users, with Windows technology such as Active-X controls. But if a significant percentage of your visitors do not use Windows, it would be wise to use a platform independent language like Java.

Operating System Hits Percentage
Windows 3.1 0 0.00%
Windows 95 99 3.03%
Windows 98 1280 39.22%
Windows NT 1016 31.13%
Windows 2000 503 15.41%
Windows CE 0 0.00%
Macintosh 0 0.00%
OS/2 0 0.00%
Other 150 4.60%
Linux 0 0.00%
WebTV 0 0.00%
OSF1 0 0.00%
IRIX 0 0.00%
SunOS 0 0.00%
HP-UX 0 0.00%
Windows ME 216 6.62%
 




Most Requested Pages
This report shows the most requested pages on your web site. Pages are defined as files that end in one of the following extensions: .htm, .html, .asp, .cfm, .shtml, .cgi, or .php.

Page Name Hits Bandwidth
/Default.htm 105 0.00 bytes
/catalogo/catalogo.htm 59 0.00 bytes
/catalogo/vestuario/vestuario.htm 32 0.00 bytes
/contactos/contactos.htm 31 0.00 bytes
/quemsomos/quemsomos.htm 25 0.00 bytes
/catalogo/antifogo/antifogo.htm 23 0.00 bytes
/catalogo/tecnica/medidas.htm 22 0.00 bytes
/catalogo/tecnica/material.htm 21 0.00 bytes
/catalogo/visibilidade/visibilidade.htm 21 0.00 bytes
/catalogo/inverno/inverno.htm 18 0.00 bytes
/catalogo/tecnica/normas.htm 16 0.00 bytes
/catalogo/vestuario/m192.htm 6 0.00 bytes
/default.htm 6 0.00 bytes
/catalogo/vestuario/m392.htm 5 0.00 bytes
/catalogo/visibilidade/m413.htm 5 0.00 bytes
/catalogo/visibilidade/m416.htm 5 0.00 bytes
/catalogo/vestuario/m328.htm 4 0.00 bytes
/catalogo/vestuario/m742.htm 3 0.00 bytes
/catalogo/vestuario/vestuario2.htm 3 0.00 bytes
/catalogo/vestuario/m492.htm 3 0.00 bytes
/catalogo/vestuario/m120k.htm 3 0.00 bytes
/catalogo/antifogo/m573.htm 3 0.00 bytes
/catalogo/antifogo/m570.htm 2 0.00 bytes
/catalogo/visibilidade/m414.htm 2 0.00 bytes
/catalogo/vestuario/m643.htm 2 0.00 bytes
/catalogo/vestuario/m292.htm 2 0.00 bytes
/catalogo/inverno/m745.htm 1 0.00 bytes
/catalogo/visibilidade/m432.htm 1 0.00 bytes
/catalogo/inverno/m654.htm 1 0.00 bytes
/catalogo/vestuario/m741.htm 1 0.00 bytes
 




Most Requested Files
This report shows the most requested files on your web site. 'Files' are defined as accesses that are not Graphics or Pages, such as an application with the extension .exe.

Tip: "Incomplete Requests" are requests that were canceled in the middle of a transfer (i.e. the user got tired of waiting for the file to download and clicked the "Stop" button in their browser). If you have a large number of incomplete requests for a file, it's a good idea to try to reduce the size of that file or check your web server's performance.

This report does not contain any information.  

 


Most Requested Graphics
This report details the most requested graphics on your web site. Graphics are defined as files that end in one of the following extensions: .gif, .jpg, .jpeg, or .png.

Tip: if you have a large number of incomplete requests for an image, it's a good idea to try to reduce the size of that graphic or check your web server's performance.

Image File Name Hits Incomplete Requests Bandwidth
/imagens+comuns/separador.gif 97 0 0.00 bytes
/imagens+comuns/logo_icm.gif 96 0 0.00 bytes
/imagens+comuns/menu_home.gif 79 0 0.00 bytes
/imagens+comuns/menu_topo.gif 75 1 0.00 bytes
/imagens+comuns/menu_contactos.gif 74 0 0.00 bytes
/imagens+comuns/menu_catalogo.gif 73 0 0.00 bytes
/imagens+comuns/menu_quemsomos.gif 71 0 0.00 bytes
/catalogo/topo.gif 68 1 0.00 bytes
/imagens+comuns/menu_home_on.gif 67 0 0.00 bytes
/home_m2.gif 63 0 0.00 bytes
/imagens+comuns/menu_quemsomos_on.gif 63 0 0.00 bytes
/home_m1.gif 61 0 0.00 bytes
/home_foto.jpg 61 2 0.00 bytes
/home_logo.gif 60 0 0.00 bytes
/home_m3.gif 60 0 0.00 bytes
/home_m3_over.gif 57 0 0.00 bytes
/home_m2_over.gif 57 0 0.00 bytes
/home_m1_over.gif 57 0 0.00 bytes
/catalogo/capa.jpg 55 1 0.00 bytes
/imagens+comuns/menu_contactos_on.gif 52 0 0.00 bytes
/imagens+comuns/menu_titulo_catalogo.gif 48 0 0.00 bytes
/imagens+comuns/menu_catalogo_on.gif 33 0 0.00 bytes
/catalogo/vestuario/images/g13a.jpg 28 0 0.00 bytes
/catalogo/vestuario/images/g14b.jpg 28 0 0.00 bytes
/catalogo/vestuario/images/g11.jpg 27 0 0.00 bytes
/catalogo/vestuario/images/g12.jpg 27 0 0.00 bytes
/catalogo/vestuario/images/g13b.jpg 27 0 0.00 bytes
/catalogo/vestuario/images/g23.jpg 27 0 0.00 bytes
/catalogo/vestuario/images/g32a.jpg 27 0 0.00 bytes
/catalogo/vestuario/images/g31.jpg 27 0 0.00 bytes
 




Most Requested Directories
This report shows the most requested directories on your web site, which is useful for a broader look at the popularity of different areas on your web site.

Directory name Hits Bandwidth
/imagens+comuns/ 872 0.00 bytes
/ 587 0.00 bytes
/catalogo/vestuario/images/ 497 0.00 bytes
/catalogo/visibilidade/images/ 290 0.00 bytes
/catalogo/ 232 0.00 bytes
/catalogo/inverno/images/ 177 0.00 bytes
/catalogo/tecnica/ 148 0.00 bytes
/contactos/ 146 0.00 bytes
/catalogo/antifogo/images/ 109 0.00 bytes
/catalogo/vestuario/ 67 0.00 bytes
/quemsomos/ 44 0.00 bytes
/catalogo/visibilidade/ 37 0.00 bytes
/catalogo/antifogo/ 30 0.00 bytes
/catalogo/inverno/ 22 0.00 bytes
 




Hits per Day
This report details the number of hits per day in the time period spanned by your log files. This information can be useful for your web server administrator. Please note that "hits" refer to all accesses on your site -- graphics, applications, html files etc.

Date/Time Hits Percentage
August 01 100 3.04%
August 02 26 0.79%
August 03 103 3.13%
August 04 1 0.03%
August 05 100 3.04%
August 06 29 0.88%
August 07 61 1.85%
August 08 79 2.40%
August 09 11 0.33%
August 10 21 0.64%
August 11 3 0.09%
August 12 110 3.34%
August 13 55 1.67%
August 14 9 0.27%
August 15 165 5.01%
August 16 52 1.58%
August 17 65 1.97%
August 18 23 0.70%
August 19 92 2.79%
August 20 3 0.09%
August 21 464 14.09%
August 22 179 5.44%
August 23 290 8.81%
August 24 51 1.55%
August 25 109 3.31%
August 26 156 4.74%
August 27 112 3.40%
August 28 1 0.03%
August 29 171 5.19%
August 30 597 18.13%
August 31 54 1.64%
 




Bandwidth per Day
This report shows the number of bytes transferred per day in the time period spanned by your log file.

Date/Time Bandwidth Percentage
August 01 0 0%
August 02 0 0%
August 03 0 0%
August 04 0 0%
August 05 0 0%
August 06 0 0%
August 07 0 0%
August 08 0 0%
August 09 0 0%
August 10 0 0%
August 11 0 0%
August 12 0 0%
August 13 0 0%
August 14 0 0%
August 15 0 0%
August 16 0 0%
August 17 0 0%
August 18 0 0%
August 19 0 0%
August 20 0 0%
August 21 0 0%
August 22 0 0%
August 23 0 0%
August 24 0 0%
August 25 0 0%
August 26 0 0%
August 27 0 0%
August 28 0 0%
August 29 0 0%
August 30 0 0%
August 31 0 0%
 




Pages views per Day
This report shows the number of page views per day in the time period spanned by your log file. By default, "Page Views" refer to requests for HTML pages, while "hits" refer to any request for any type of file from the server. The number of page views is a better measure of web site traffic then hits because the page view number is unaffected by the number of images on each page.

See also: "Most Requested Files" report.

Date/Time Page views Percentage
August 01 16 3.62%
August 02 5 1.13%
August 03 13 2.94%
August 04 1 0.23%
August 05 11 2.49%
August 06 5 1.13%
August 07 8 1.81%
August 08 15 3.39%
August 09 5 1.13%
August 10 12 2.71%
August 11 2 0.45%
August 12 14 3.17%
August 13 7 1.58%
August 14 9 2.04%
August 15 17 3.85%
August 16 11 2.49%
August 17 6 1.36%
August 18 4 0.90%
August 19 13 2.94%
August 20 2 0.45%
August 21 58 13.12%
August 22 20 4.52%
August 23 28 6.33%
August 24 6 1.36%
August 25 12 2.71%
August 26 22 4.98%
August 27 14 3.17%
August 28 1 0.23%
August 29 29 6.56%
August 30 70 15.84%
 




Visitors per Day
This report displays the number of visitors per day in the time period spanned by your log file. A "visitor" is defined by a formula that attempts to measure the number of people who visit your web site. "Hits" and "Page Views" only measure the number of requests for pages or files; the "visitor" metric attempts to figure out which hits and which page views are associated with a specific user. "Visitors" are also called "sessions" or "users".

It must be stressed that, due to a great deal of technical considerations, this number should be taken with a grain of salt. It is certainly proportional to the number of actual people who visited your web site, but it's not a 100% accurate measure.

See also: "Total Visitor Stay Length" and "Average Visitor Stay Length".

Date/Time Visitors per Day Percentage
August 01 14 8.24%
August 02 4 2.35%
August 03 3 1.76%
August 04 1 0.59%
August 05 3 1.76%
August 06 2 1.18%
August 07 6 3.53%
August 08 11 6.47%
August 09 5 2.94%
August 10 10 5.88%
August 11 3 1.76%
August 12 3 1.76%
August 13 4 2.35%
August 14 3 1.76%
August 15 5 2.94%
August 16 6 3.53%
August 17 3 1.76%
August 18 4 2.35%
August 19 7 4.12%
August 20 3 1.76%
August 21 8 4.71%
August 22 4 2.35%
August 23 5 2.94%
August 24 4 2.35%
August 25 4 2.35%
August 26 8 4.71%
August 27 8 4.71%
August 28 1 0.59%
August 29 15 8.82%
August 30 10 5.88%
 




Total Visitor Stay Length
This report shows the total time spent at your web site by all of your visitors. Use this report to gauge your visitor's interest in your web site, and actively work to increase the amount of time people spend at your web site.

See also: "Visitors per Day" and "Average Visitor Stay Length".

Date/Time Total Visitor Stay Length Percentage
August 01 04 minutes, 09 seconds 1.85%
August 02 49 seconds 0.36%
August 03 05 minutes, 56 seconds 2.65%
August 04 00 seconds 0.00%
August 05 12 minutes, 01 second 5.36%
August 06 39 seconds 0.29%
August 07 01 minute, 49 seconds 0.81%
August 08 34 minutes, 25 seconds 15.35%
August 09 18 seconds 0.13%
August 10 15 minutes, 33 seconds 6.94%
August 11 00 seconds 0.00%
August 12 02 minutes, 43 seconds 1.21%
August 13 02 minutes, 29 seconds 1.11%
August 14 53 seconds 0.39%
August 15 07 minutes, 21 seconds 3.28%
August 16 04 minutes, 51 seconds 2.16%
August 17 32 seconds 0.24%
August 18 16 seconds 0.12%
August 19 16 minutes, 42 seconds 7.45%
August 20 00 seconds 0.00%
August 21 29 minutes, 29 seconds 13.15%
August 22 02 minutes, 12 seconds 0.98%
August 23 11 minutes, 47 seconds 5.26%
August 24 53 seconds 0.39%
August 25 03 minutes, 50 seconds 1.71%
August 26 03 minutes, 52 seconds 1.72%
August 27 06 minutes, 28 seconds 2.88%
August 28 00 seconds 0.00%
August 29 14 minutes, 33 seconds 6.49%
August 30 38 minutes, 35 seconds 17.21%
 




Average Visitor Stay Length
This report shows the average amount of time spent at your web site by all of your visitors. Visitors who access only one page from your web site are excluded from this report.

See also: "Total Visitor Stay Length" and "Visitors per Day".

Date/Time Average Visitor Stay Length Percentage
August 01 27 seconds 0.92%
August 02 24 seconds 0.82%
August 03 02 minutes, 58 seconds 6.10%
August 04 00 seconds 0.00%
August 05 06 minutes, 00 seconds 12.33%
August 06 39 seconds 1.34%
August 07 54 seconds 1.85%
August 08 04 minutes, 55 seconds 10.11%
August 09 09 seconds 0.31%
August 10 01 minute, 43 seconds 3.53%
August 11 00 seconds 0.00%
August 12 01 minute, 21 seconds 2.77%
August 13 01 minute, 14 seconds 2.54%
August 14 26 seconds 0.89%
August 15 02 minutes, 27 seconds 5.04%
August 16 58 seconds 1.99%
August 17 32 seconds 1.10%
August 18 05 seconds 0.17%
August 19 03 minutes, 20 seconds 6.85%
August 20 00 seconds 0.00%
August 21 05 minutes, 53 seconds 12.09%
August 22 44 seconds 1.51%
August 23 02 minutes, 21 seconds 4.83%
August 24 26 seconds 0.89%
August 25 01 minute, 16 seconds 2.60%
August 26 38 seconds 1.30%
August 27 01 minute, 04 seconds 2.19%
August 28 00 seconds 0.00%
August 29 02 minutes, 54 seconds 5.96%
August 30 04 minutes, 17 seconds 8.80%
 




Most Popular Hour of Day
This report will tell you when traffic on our site is the heaviest. Tip: use this report to schedule web site maintenance. See also: "Most Popular Day of Week".

Hour Hits Percentage
12 AM 23 0.70%
1 11 0.33%
2 3 0.09%
3 149 4.53%
4 7 0.21%
5 2 0.06%
6 AM 2 0.06%
7 55 1.67%
8 104 3.16%
9 65 1.97%
10 11 0.33%
11 391 11.88%
12 PM 151 4.59%
1 338 10.27%
2 381 11.57%
3 162 4.92%
4 294 8.93%
5 338 10.27%
6 PM 285 8.66%
7 239 7.26%
8 11 0.33%
9 66 2.00%
10 78 2.37%
11 126 3.83%
 




Most Popular Day of Week
Tip: use this report, along with the "Most Popular Hour of Day" report, to schedule maintenance on your site. You can also pay attention to the number of weekend accesses -- do people browse your web site during work, or during their leisure time?

Day of Week Hits Percentage
Sunday 136 4.13%
Monday 458 13.91%
Tuesday 199 6.04%
Wednesday 535 16.25%
Thursday 694 21.08%
Friday 976 29.65%
Saturday 294 8.93%
 




Missing Files (404 errors)
404 errors occur when the file requested by a user was not found. This report displays a record of any 404 errors encountered by visitors in the log file's time span. 404 errors are generally caused by bad links on either your web site or a web site that links to your site. You should eliminate as many 404 errors as possible.

See also: "404 Error Referrers"

Requested URL Occurrences
/robots.txt 34
 




Miscellaneous Errors
This report details all error messages except "404 file not found" errors, which have their own report. Pay attention to errors between 400-499, and 500-599 -- they indicate serious malfunctions of your web site. Most "errors" between 300-399 are informational messages returned by the web server.

Error Code Requested URL Occurrences Explanation
206 /home_foto.jpg 2 Only partial content delivered (requested file not completely downloaded)
206 /imagens+comuns/menu_topo.gif 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/tecnica/medidas.htm 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/topo.gif 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/vestuario/vestuario.htm 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/inverno/inverno.htm 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/vestuario/vestuario2.htm 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/antifogo/antifogo.htm 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/tecnica/material.htm 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/tecnica/normas.htm 1 Only partial content delivered (requested file not completely downloaded)
206 /catalogo/capa.jpg 1 Only partial content delivered (requested file not completely downloaded)
 



 

 

This report was generated by FastStats Analyzer 2.8.  



About FastStats Analyzer
Marketing and administering a web site can be a big job without the right tool. Mach5 Analyzer, a powerful, easy-to-use log file analysis tool, gives you the "who, what, where, and how" of your web site's traffic. users of Mach5 Analyzer receive free lifetime technical support.

At Mach5 Enterprises, LLC., we pride ourselves on providing excellent customer service and support. If you have any questions about Mach5 Analyzer, please visit our support web site or e-mail analyzer@mach5.com.